Last updated: June 2026
This Refund Policy describes our approach to refunds for the professional and digital services (the "Services") provided by Egent3, a brand operated by Lengzai Global LLC, a Wyoming, USA limited liability company ("Egent3", "we", "us", or "our"). Because our Services are advisory, professional, and digital in nature, they differ fundamentally from physical goods. By purchasing or engaging our Services, you agree to this Policy. We may update it from time to time at our sole discretion.
1. Nature of Our Services
Egent3 delivers consulting, audits, store and web development, sourcing and fulfilment coordination, payment integration, and marketing and SEO Services. These Services involve professional time, expertise, and resources that are committed and often expended as soon as work begins. Once Services have been scheduled, started, or delivered, the associated value generally cannot be returned.
2. General Policy
Except where required by applicable law or expressly stated otherwise in a written agreement, fees paid for Services are non-refundable. This includes amounts paid for consultations, retainers, deposits, completed deliverables, and work in progress. Any refund or credit that we may choose to provide is granted at our sole discretion and does not establish an obligation to do so in the future.
3. Digital and Completed Services
Where Services have been performed, delivered, or made available, or where digital deliverables have been provided, such Services are considered fully rendered and are not eligible for refund. This reflects the immediate and non-returnable nature of professional and digital work.
4. Discretionary Refunds and Credits
If you believe there has been a material error or that a Service was not provided as agreed, you may contact us so that we can review the matter. Where we determine, in our sole discretion, that a remedy is appropriate, we may at our option offer a partial refund, a credit toward future Services, or re-performance of the relevant work. We will generally seek to resolve concerns through corrective work before considering any monetary refund.
5. No Refunds for Outcomes or Change of Mind
Our Services do not guarantee any specific result, performance, approval, ranking, revenue, or other outcome, and refunds will not be issued on the basis that an expected outcome did not occur. Likewise, refunds are not provided for change of mind, failure to use purchased Services, or delays caused by your own lack of cooperation, incomplete information, or third-party factors.
6. Third-Party Charges
Fees, costs, or charges paid to third parties (such as platform fees, supplier costs, software subscriptions, advertising spend, or payment processor charges) are governed by those third parties and are not refundable by us, even where we coordinate or facilitate them on your behalf.
7. How to Request a Review
To request a review of a charge, please contact us at support@egent3.com with your order details and a clear description of the issue. We may request additional information to assess your request. Submitting a request does not guarantee a refund or credit.
8. Chargebacks
We encourage you to contact us first to resolve any billing concern. Initiating a chargeback or payment dispute without first allowing us a reasonable opportunity to address the matter may be treated as a breach of our Terms of Service, and we reserve the right to respond with supporting documentation and to pursue available remedies.
9. Changes to This Policy
We may revise this Policy at any time at our sole discretion, with changes effective upon posting as indicated by the "Last updated" date above. The Policy in effect at the time of your purchase will generally apply to that purchase, except where applicable law requires otherwise.
10. Contact Us
For questions about this Refund Policy, contact support@egent3.com or write to Lengzai Global LLC, 2260 Franklin St, Sheridan, WY 82070, USA.
