Last updated: June 2026
This Service Delivery Policy (referred to here as our "Shipping Policy" for store navigation purposes) explains how Egent3, a brand operated by Lengzai Global LLC, a Wyoming, USA limited liability company ("Egent3", "we", "us", or "our"), delivers its professional and digital services (the "Services"). Because we provide services rather than physical products, no items are physically shipped. Instead, this Policy describes how Services are scheduled, performed, and delivered. We may update this Policy at our sole discretion.
1. No Physical Shipping
Egent3 provides cross-border e-commerce consultancy and related digital and professional Services. We do not sell, stock, or ship physical inventory. Accordingly, there are no shipping carriers, tracking numbers, or physical delivery timeframes associated with your purchase, and no shipping fees apply unless expressly stated in a specific Order.
2. How Services Are Delivered
Depending on the Service, delivery may take place through one or more of the following methods, as applicable:
- Live consultations and calls — conducted remotely via video conference, telephone, or other agreed communication channels.
- Digital deliverables — such as audits, reports, strategies, designs, configurations, and documentation, made available electronically by email, shared link, or another agreed method.
- Implementation and development work — performed directly within your designated accounts, stores, or systems where access has been granted.
- Ongoing services — such as marketing or SEO, delivered on a continuing or milestone basis over the engagement period.
3. Scheduling
After purchase or engagement, we will coordinate scheduling for any live sessions and confirm the information and access we require to begin. You are responsible for providing accurate contact details, timely responses, and necessary access. Appointments may be rescheduled where reasonable, and availability is offered on a first-come basis and subject to change.
4. Delivery Timing
Any timelines we communicate are good-faith estimates only and are not guarantees. Actual delivery timing depends on the scope of work, the complexity of the engagement, the responsiveness and cooperation of the client, and factors involving third-party platforms or providers. We are not responsible for delays caused by incomplete information, delayed approvals, or circumstances beyond our reasonable control.
5. Access Requirements
Certain Services require that you grant us appropriate access to your accounts, stores, hosting, domains, or tools. Timely and adequate access is essential to delivery. Delays or failures in providing access may postpone delivery, and we are not liable for any resulting impact on timelines or outcomes.
6. Confirmation of Delivery
Services are considered delivered when the relevant session has been conducted, the deliverable has been made available, or the work has been performed within your systems, as applicable. You are responsible for reviewing deliverables promptly and notifying us of any concerns within a reasonable period.
7. International Clients
We work with clients across multiple regions. Because Services are delivered remotely, you are responsible for ensuring you have suitable internet access and equipment, and for any local taxes, duties, or charges that may apply to your purchase.
8. Changes to This Policy
We may revise this Policy from time to time at our sole discretion, with changes effective upon posting as indicated by the "Last updated" date above.
9. Contact Us
For questions about service delivery, contact support@egent3.com or write to Lengzai Global LLC, 2260 Franklin St, Sheridan, WY 82070, USA.
